Q+A
Why was my account application rejected?
This could be due to missing parental consent (if under 13), invalid team info, or violations of Headquarterz guidelines. You’ll receive an email with next steps.
Can I link to my TikTok or Instagram?
Absolutely. Linking social profiles helps you grow your audience and bring more attention to your fundraiser.
Can I post highlight reels or music videos?
Yes, but avoid copyrighted music unless you have the rights or use royalty-free audio.
Can I post content with other organizations?
Yes, but you must have their permission.
Why was my content removed?
Your video may violate Headquarterz community guidelines—this includes inappropriate language, unsafe actions, or unapproved third-party content.
What kind of content can I post?
On headquarterz, nonprofits have the opportunity to post content that feels both personal and powerful, while reaching audiences who care about making an impact. Because Headquarterz is designed for storytelling and community connection, nonprofits can use the platform to share mission-driven videos, highlight behind-the-scenes work, and give supporters a closer look at the people and…
Updates
How do I request a refund?
Refunds are granted in rare cases (e.g., fraud or duplicate charges). Submit a request through your Donation History > Request Refund or email support with your receipt.
How do I report an orgaanization for violating Headquarterz’s policies?
Use the report function or contact support@headquarterz.com. Include a screenshot or link for faster resolution.
How do I make a complaint about content I saw?
Click the flag icon on the post or team page and choose the reason. Our team will review and respond within 24–48 hours.
Why is there a small charge from my bank?
Some banks charge foreign transaction or micro-auth fees, especially for PayPal or digital platform payments. Headquarterz doesn’t control these fees.
Why am I being charged tax on my donation?
Some states require sales tax on digital content access. In most cases, donations are not taxed.
How do I change my daily spending limit?
Go to Settings > Payment Limits and update your preferences. This can help control how much you donate in a day or week.